FAQ’s

How long has the Sheffield assay office been established?

The Sheffield assay office was established by an Act of Parliament in 1773.

Is postage free?

Due to our extremely low margins and transparency we are regretfully unable to offer free postage.

Is my jewellery insured when posting to you?

We recommend that you post your jewellery using Royal Mail Special Delivery and pay for the appropriate cover you require. See postal guide.

How long until I receive payment?

Upon arrival at Sheffield assay office, you will receive a call the same day to confirm the amount and if a bank transfer is requested it will be processed on the same day. If you requested cash it will be dispatched the same day and should arrive the next day to your designated postal address.

What if I am not happy with the price offered?

No problem, your jewellery will be held in the Sheffield assay office vaults. Payment must be made for the testing of your jewellery and a postal fee to return your jewellery will apply. Please see charges section.

How long will you hold my jewellery after receiving the offer?

If you need to speak to family or friends then we generally hold your jewellery for 5 working days. If you need this to be extended then no problem, just give us a call.

I don’t want to post my jewellery, can I hand deliver to the Sheffield assay office?

Yes no problem. You still need to fill out the online form to receive a transaction number and then drop your jewellery into Sheffield assay office Customer Reception and you will be issued a receipt.

Can I collect cash in person?

No. All cash is posted from a different secure location.

How much cash can you post?

Up to £2500 per parcel with a maximum per person of £5000.

Is there a limit of how many parcels I can submit?

No.

I’m not sure what is precious metal and what is fashion jewellery?

No problem, you are in safe hands. We will test everything for you. Bear in mind there is a charge for base metal jewellery to be returned.

Do you pay for gemstones in the jewellery?

No we will only pay out for the precious metal value.

Who will the payment come from?

The payment will come directly from one of the Bullion Dealers that we work with. Once they provide proof you have been paid then the metal will be released to them.

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